Around the Hospital • On the ward • Hospital staff, inc. allied health professionals • Introducing yourself to patients • The body: anterior, posterior • Glossary of body terms Patient Admission • Clerking a patient • Non-verbal communication • Therapeutic listening • Wounds and burns • Hospital charts: patient admission form • Writing a patient file note Interviewing a Patient • The language used in healthcare • Conducting patient interviews • The Calgary – Cambridge Observation Guide • Asking different types of questions • Cardiovascular conditions • Respiratory symptoms and conditions • Describing strokes • The body: the nose, head, face Taking Observations • Blood pressure and pulse • Temperature • Neurological changes • Hospital charts: Early Warning Score • The body: the arm, hands • The body: skin, nails, hair Past Medical History • Patient centred care • Allergies and adverse drug reactions • Taking a sexual history • Substance misuse • Describing dementia • Challenging behaviours in the elderly • The body: the chest Talking about Pain • Types of pain • Pain severity • Pain location • Using pain scales • Chronic back pain • The body: muscles, tendons, bones, ligaments Examining a Patient • Patient confidentiality • Putting a patient at ease • The female reproductive system • Doing an internal examination • Protecting vulnerable patients • Writing GP letters Explaining Tests • Blood tests, taking a blood sample • Radiological tests • Testing for tuberculosis • Cervical smear tests • Taking a urine specimen • Diabetes tests • Hospital forms: pathology forms • The body: the ears Discussing a Diagnosis • Discussing different diagnoses • Discussing injuries • Discussing IBS • Infectious diseases and conditions • Answering a bleep • The body: intestines, abdomen • The body: feet, ankles Explaining Treatment • Managing diabetes • Managing constipation • Managing urinary incontinence • Managing asthma • Stoma therapy • Administering medications, PCA • Hospital charts: controlled drugs, oxygen therapy • Writing a discharge letter Discussing Surgery • Surgical procedures • Cosmetic surgery • Hospital chart: VTE • Arthritis • The body: hips, thighs, legs • The body: shoulders • Using SBAR Pre-operative Care • Consent, infection control, MRSA • Pre-operative investigations • Assessing level of risk: anaesthesia • Healthcare acquired infections • The kidneys, fluid loss, dehydration • Inserting an IV cannula • IV fluids Post-operative Care • Giving a post-operative handover • Endocrine disorders: subtotal thyroidectomy • Wound infections • Hospital charts: sepsis screening tool • Suggesting lifestyle changes • The body: mouth, eyes, the senses • Writing a discharge letter Oncology and End-of-Life Care • Types of cancers • Oncology and chemotherapy • Radiotherapy • The breast and breast cancer • Cancer of the cervix • Lung cancer • Palliative care • End-of-life care • Hospital charts: DNAR orders