Certificate in English for Business Communication II – Level 3
€450
About this course
By the end of this course you will:-
a) be able to introduce yourself to colleagues and clients that you
work with as well as professionals that you meet outside of the
workplace
b) be able to handle telephone and email enquiries and respond to them with advice
c) be able to respond to invitations and cancel or make changes
to arrangements when necessary
d) be able to ask for directions as well as offer directions to
someone who asks and have knowledge of basic vocabulary related to transportation
and getting around.
e) make small talk with colleagues and co-workers while at a social
or informal business event
f) be able to express your opinion in a meeting with colleagues and be able to take minutes effectively and have practice conducting a meeting
g) be able to name common office equipment including technical
equipment and be able to communicate technology needs and problems
h) be able to understand vocabulary related to conflict and be able to resolve conflicts with colleagues in the workplace (internal) and customers (external)
Syllabus
Unit 1 - Meeting and Greeting
1. Meeting and greeting colleagues 2. Meeting and greeting clients and other professionals
Unit 2 - Dealing with Enquiries and Offering Advice
1. Managing telephone enquiries 2. Managing email enquiries
Unit 3 - Arranging and Cancelling Appointments/Social Engagements
1. Inviting others to an appointment or social engagement 2. Accepting or declining an invitation 3. Changing arrangements
Unit 4 - Travel Arrangements
1. Making, changing and cancelling a reservation 2. Problems with travel arrangements 3. Emergency travel arrangements
Unit 5 - Giving and Understanding Directions
1. Asking for and giving directions 2. Getting lost 3. Clarifying directions
Unit 6 - Eating Out and Small Talk
1. Ordering a meal or drink 2. Making small talk 3. Appropriate small talk topics
Unit 7 - Business Meetings
1. Expressing your opinion in a meeting 2. Explaining an item in a meeting 3. Taking notes during a meeting
Unit 8 - Current Affairs
1. Discussing current affairs 2. Avoiding of changing a topic 3. Cross-cultural considerations when discussing personal affairs
Unit 9 - Technology
1. Using technology in the office 2. Explaining technology needs 3. Managing technical difficulties
Unit 10 - Disagreements and Difficult Situations
1. Managing internal conflict 2. Managing conflict with clients and vendors 3. Etiquette in the office and working with difficult individuals