Certificate in English for Business Communication I – Level 2
€450
About this course
By the end of this course you will:-
a) be able to use appropriate expressions to meet and greet
visitors and participate in small talk
b) be able to open/close and ask for comments in a business meeting
c) be able to communicate appropriately when handling
complaints from both co-workers and customers
d) be able to express your agreement/disagreement with someone
e) be able to use appropriate language to persuade others and also compromise in a
business setting
f) be able to ask for confirmation/clarification and summarize with regards to
what you have heard
g) be able to defend/challenge an opinion
h) be able to make proposals, offers and suggestions
i) be able to have a conversation over the telephone and via
videoconference
Syllabus
Unit 1 - Meeting and Greeting & Small Talk
a) be able to use appropriate expressions to meet and greet visitors b) be able to initiate and participate in small talk
Unit 2 - Opening a Meeting & Closing a Meeting
a) be able to open a business meeting b) be able to close a business meeting
Unit 3 - Meetings: Chairing & Dealing with Interruptions
Unit 4 - Asking for Comments & Handling Complaints
a) be able to ask for comments in a meeting b) be able to communicate appropriately when handling complaints from both co-workers and customers
Unit 5 - Agreeing & Disagreeing
a) be able to express your agreement with someone b) be able to express your disagreement with someone
Unit 6 - Persuading & Compromising
a) be able to use appropriate language to persuade others in a business setting b) be able to use appropriate language to compromise with others in a business setting
Unit 7 - Confirming and Clarifying & Summarizing
a) be able to ask for confirmation and clarification with regards to what you have heard b) be able to summarize what you have heard or read
Unit 8 - Defending an Opinion & Challenging an Opinion
a) be able to defend an opinion b) be able to challenge an opinion
Unit 9 - Proposals, Offers and Suggestions & Thank You and Goodbye
a) be able to make proposals, offers and suggestions b) be able to appropriately say thank you and goodbye to visitors or hosts
Unit 10 - Telephone and Videoconference: Conversations & Issues
a) be able to have a conversation over the telephone and via videoconference b) be able to talk about technical issues relating to phoning and videoconferencing