Holiday Rep Diploma International

Holiday Rep Diploma International


About this course

Holiday Rep Diploma International

This comprehensive course can enhance your career prospects as a holiday representative. Whether you are fresh and new to the travel industry or you have experience and are looking to brush up your skills, this course will provide you with information and insight to help you achieve success.

Introduction to the Holiday Rep Diploma International

This course covers everything you need to know about this rewarding and demanding role; from what the job entails to the duties you are required to complete and the legal aspects you need to be aware of.

The course comprises eighteen modules that take approximately fifteen hours to complete. The benefit is that you can study at your own pace and in your own time; you find the modules online, enabling you to study using any device from anywhere where you have an internet connection.

During your study you will enjoy the added guidance and support from experienced tutors and on completion you will be awarded an industry recognised qualification.

What you Will Learn

  • Understand your role as a holiday rep and how to secure yourself a position at a luxury resort.
  • Get to know the career prospects for holiday reps from what traits tour operators look for to your certifications, passport and more.
  • Know what types of holiday reps there are and the importance of being able to work as part of a team.
  • Get a good understanding of tourism and how age old traditions still play a role today.
  • Receive valuable information on the different sectors associated with travel and tourism. Learn what makes the travel industry thrive.
  • Learn how economic factors can influence your career moving forward, along with threats to the tourism industry at any given time.
  • Identify the top qualities you need to have to ensure you are a team player. You will also learn how to sustain high team morale.
  • Know your duties from health and safety to responsibilities, entertainment and more.
  • Learn how to present yourself in a professional manner from uniforms to behaviour. This module will also provide you with valuable information on protecting yourself and occupational hazards you need to be aware of.
  • Understand the legal side of the job.
  • Get a firm understanding of guest safety from tips and advice to why it’s so important.
  • Learn how to deal with customer complaints effectively from resolving disputes to dealing with difficult customers.
  • Understand the administrative tasks of the job, including reporting, cash handling and currency conversions.
  • Learn how to hold the perfect customer meeting that makes a lasting impression.
  • Get a good understanding on the basics of selling with valuable information on sales presentations to help you achieve success.
  • Know how to handle transfers quickly and effectively to ensure the highest level of service at all times.