Certificate in English for Housekeeping & Porters – Level 2
€385
About this course
By the end of this course you will:-
a) be able to use appropriate expressions to greet and interact
with customers/guests and participate in small talk
b) be able to use and understand cardinal and ordinal numbers and discuss
time and calendar dates
c) be able to give simple directions within the hotel and out in the city
d) be able to offer assistance in various ways and say thank you and goodbye to guests and customers
e) be able to describe various room types and room contents
f) be able to identify different bed sizes and parts of beds and
bedding and explain how to prepare a hotel room
g) be able to state the appealing features of a hotel’s facilities
h) be able to communicate appropriately when handling guests’
complaints
i) be able to inform guests about various transportation and parking options
j) be able to use vocabulary related to handling luggage for guests
Syllabus
Unit 1 - Greetings & Useful Phrases and Small Talk
a) be able to use appropriate expressions to greet and interact with customers/guests b) be able to initiate and participate in small talk
Unit 2 - Time & Dates
a) be able to use and understand cardinal numbers and discuss time b) be able to use and understand ordinal numbers and discuss calendar dates
Unit 3 - Directions
a) be able to give simple directions within the hotel b) be able to give simple directions out in the city
Unit 4 - Being of Assistance & Thank You and Goodbye
a) be able to offer assistance in various ways b) be able to say thank you and goodbye to guests and customers
Unit 5 - Room Types & Room Contents
a) be able to describe various room types b) be able to describe room contents
Unit 6 - Beds and Bedding & Preparing the Room
a) be able to identify different bed sizes and parts of beds and bedding b) be able to explain how to prepare a hotel room
Unit 7 - Facilities & Cleaning Equipment
a) be able to state the appealing features of a hotel’s facilities b) be able to name cleaning equipment and describe its use
Unit 8 - Problems & Handling Complaints
a) be able to understand and use terminology related to problems in the hotel b) be able to communicate appropriately when handling guests’ complaints
Unit 9 - Parking & Transport
a) be able to provide information to guests about various parking options b) be able to inform guests about various transportation options
Unit 10 - Luggage: Terminology & Handling
a) be able to use vocabulary related to luggage b) be able to use vocabulary related to handling luggage for guests