Certificate in English for Reception / Front Desk
€385
About this course
By the end of this course you will:-
a) be able to use appropriate expressions to greet and interact
with customers/guests and participate in small talk
b) be able to use and understand cardinal and ordinal numbers and discuss
time
c) be able to give simple directions within the hotel and around the city
d) be able to demonstrate the procedures for checking guests in/out
e) be able to provide assistance to guests over the reception desk
phone and be able to inform guests about various transport options
f) be able to describe various room types and take a booking over the phone
g) be able to talk over the phone about rates, deals and discounts
and to deal with payments
h) be able to describe hotel facilities and amenities in an appealing way
i) be able to communicate appropriately when handling guests’
complaints and offer assistance in various ways
j) be able to say thank you and goodbye to guests and customers
Syllabus
Unit 1 - Greetings and Useful Phrases & Small Talk
a) be able to use appropriate expressions to greet and interact with customers/guests b) be able to initiate and participate in small talk
Unit 2 - Time & Dates
a) be able to use appropriate expressions to greet and interact with customers/guests b) be able to initiate and participate in small talk
Unit 3 - Directions
a) be able to give simple directions within the hotel b) be able to give simple directions out in the city
Unit 4 - Arrivals and Check-In & Departures and Check-Out
a) be able to demonstrate the procedures for checking guests in b) be able to demonstrate the procedures for checking guests out
Unit 5 - Assistance Over the Phone & Transport
a) be able to provide assistance to guests over the reception desk phone b) be able to inform guests about various transportation options
Unit 6 - Room Types & Booking Procedures
a) be able to provide assistance to guests over the reception desk phone b) be able to inform guests about various transportation options
Unit 7 - Money: Price & Payment
a) be able to provide assistance to guests over the reception desk phone b) be able to inform guests about various transportation options
Unit 8 - Facilities & Amenities
a) be able to describe hotel facilities in an appealing way b) be able to describe hotel amenities in an appealing way
Unit 9 - Problems & Handling Complaintsnts
a) be able to understand and use terminology related to problems in the hotel b) be able to communicate appropriately when handling guests’ complaints
Unit 10 - Being of Assistance & Thank You & Goodbye
a) be able to offer assistance in various ways b) be able to say thank you and goodbye to guests and customers